This warranty information has been taken directly from the manufacturer's website and/or warranty information sheet. Gray's Furniture assumes no liability for the accuracy of this information. For additional warranty information, please call Gray's Furniture at (541) 928-0455

Lane Furniture Warranty

(United States and Canada only)

Note: Information below is for reference only and subject to change without notice. This information in general applies only to domestically sold Lane upholstered furniture. For warranty information on your particular furniture piece, please contact Lane Customer Service at service@lanefurniture.com.
 

Limited Warranty

The black metal patented parts of the RECLINING MECHANISM carries a Limited Lifetime Warranty. The reclining mechanism is warranted to be free of defects for as long as you, the original consumer owns the furniture.
 
Five Year

Sleeper mechanisms, mattresses, wooden frame components, springs and foam seat cores, are warranted to be free of defects in materials and workmanship for FIVE (5) years from the date of sale.
 
One Year

Motors, heater units, massage units, wiring, hand wands and all other electrical components are warranted to be free of defects in manufacturing and workmanship for ONE (1) year from the date of sale.

 
Additional Warranty Coverage for Comfort Lift Reclining Chair ONLY

All electrical parts, cables, motors, hand wands and sensor strips are warranted to be free of defect in materials and workmanship for THREE (3) years from the date of sale.

 
Fabric / Leather

Lane warrants all our upholstery fabrics and leathers against defective materials and workmanship for ONE (1) year from the date of purchase. This warranty covers seam failure, fabric separation, and nap loss. Excluded from warranty are cover pilling, fading, stretching, and dye lots.

Natural markings such as scars, brands, grain variations, wrinkles, etc., will be considered normal characteristics and not construed as defects. Nature's trademarks leave no two cow hides the same, so color variations could occur.

Where there is evidence of excessive soiling, improper cleaning, abuse, or where the fabric or leather has had some form of chemical applied, the fabric / leather warranty will not apply.

 
Service

Lane will honor reasonable and customary labor charges for a period of one year from the original date of sale for the purpose of repair or replacing warranty parts. Warranty service should be performed by a Lane dealer or Lane Certified Service Agent.

 

UPHOLSTERY WARRANTY

Extended Fabric Warranty

Lane is pleased to offer a wide selection of fabrics that may offer an extended warranty to the consumer. If you have chosen an extended warranty fabric, please follow the instructions stated on the hangtag that accompanied your furniture.

 
Residential Use Only

Lane designed this product for placement for residential use only. Placement in rental property, institutions, or any other excessive application voids our warranty.

 
Claims

Claims for service must be accompanied futher by the necessary information to satisfy warranty requirements. We reserve the right to require defective parts be returned to the factory upon request. A product's serial number is required for fulfillment of warranty. To find where your upholstered funriture's serial number is located, click here.

In the event of improper use or damage after the sale, this warranty does not apply. Also, this warranty does not cover pick up, inspection, cartoning, or freight charges. Should you have any question concerning this warranty, please contact your local authorized Lane dealer.

For further information, contact your local Lane dealer or write to Lane Furniture Industries, Customer Service Department, P. O. Box 1628, Tupelo, MS 38802, or fax (662) 566-3169, or email: service@lanefurniture.com.

 

WOOD / CASEGOODS WARRANTY

Note: Information below is for reference only and subject to change without notice. For warranty information on your particular furniture piece, please contact Lane Customer Service at wood_service@lanefurniture.com.


Lane Furniture warrants to the original purchaser that for ONE YEAR from the date of purchase Lane Furniture will, at it’s discretion, repair or replace any piece of furniture that is found to be defective in material or workmanship.

It is required that you notify the Retailer from whom you purchased your furniture of any defect found within one year from the date of purchase. After receiving notification of a claim, it may be necessary for your Retailer or Lane to arrange for an inspection of your furniture to determine whether or not a defect exists.

Repairs will be attempted as the preferred resolution method in all cases. However, if the Retailer, Lane, or an authorized representative of Lane determines that repair is impractical, the Retailer will furnish a substitute unit of the same or similar color, design, style and quality. Lane will honor reasonable and customary labor charges during this warranty period for the purpose of repair or replacement of warranty parts. An authorized Lane Furniture Retailer or a Lane Furniture Certified Service Agent should perform warranty service.

This warranty protects you only when you purchase your furniture from an Authorized Lane Furniture Retailer and is only applicable for normal household use, not for commercial use.

Proper care and use are essential to preserving your rights under this warranty. Lane will not repair or replace your furniture if improper maintenance or improper use causes damage. This warranty does not apply if your Lane product is damaged by the use of detergents, abrasives or other harsh cleaning agents. This warranty does not cover damage resulting from negligence, abuse, normal wear and tear, or accidents including burns, cuts, scratches, tears, scuffs, watermarks, indentions or pet damage. This warranty does not cover floor samples or products designated “AS IS” at the time of purchase.

Lane Furniture will not be liable for consequential or incidental damages. Lane Furniture Industries, Inc. will not be liable for any loss, expense, or damage other than to the furniture itself that may result from a defect in the furniture. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Lane Furniture makes no implied warranties of merchantability or fitness for a particular purpose. These and all other implied warranties are specifically disclaimed. Some states do not allow an exclusion or limitation on how long an implied warranty lasts, so the above limitations or exclusions may not apply to you.

 

Your Warranty Rights

This warranty gives you specific legal rights and you may also have other rights that vary from state to state. Except for such other rights, the remedies provided under this warranty state the limit of Lane Furniture Industries, Inc.’s responsibilities.